JustFly Booking Number: ***-***-*** * All Nippon Airways Confirmation Number: MSX**F...

GetHuman-pornsrik's Cancelled Flight issue with JustFly from March 2020

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The issue in GetHuman-pornsrik's own words
JustFly Booking Number: ***-***-*** * All Nippon Airways Confirmation Number: MSX**F * United Confirmation Number: JJJRZN **I wonder what is your process and conditions about getting back the ticket costs due to Pandemic of Corona Virus. It is likely that at the end of the day ANA might not be able to operate the route: Bangkok - Tokyo - NYC at all. If that happens, what shall I do next?**Please find a email received from ANA below - changing aircraft to a smaller one. **From ANA* Seating (change of the aircraft or the operating airline)*Inbox*x**ANA ******@***.com***:** AM (* hours ago)*to PORNSRIK**Thank you so much for flying with ANA.**The aircraft or the operating airline for your reserved flight has been changed.**We sincerely apologize for any inconvenience this may cause.**- Passenger Name* KIATTANANANT PORNSRI* KIATANANUN CHULAPA**- Flight changed****FRI., APR. *, NH**** Tokyo(Narita) - New York(JFK)***For customers who have already reserved a seat**Your seat number and the applicable conditions may have changed. Please confirm your seat number (position) on the reservation details screen.*Please note that this email is also sent if your seat has not been changed.**Reservation Confirmation (Seats can be changed up to ** hours prior to the departure time)*https:**aswbe-i.ana.co.jp*international*asw*pages*servicing*reservation*confirm*login*search.xhtml?CONNECTION*KIND*JPN&LANG*en&REC*LOC*MSX**F**Online Check-in (Seats can be changed from ** hours prior to the departure time)*https:**aswbe-i.ana.co.jp*international*asw*pages*webcheckin*checkin*search*input.xhtml?CONNECTION*KIND*JPN&LANG*en&REC*LOC*MSX**F**Please note that you may not be able to make a seat reservation on the ANA website depending on your reservation status.*Furthermore, the baggage rules and services for the purchased class and fare will apply.***For customers who have already reserved a seat with a reservation fee** If your seat has been changed from a seat with a reservation fee to one without a reservation fee, the travel agency will refund you the EMD for the seat purchased before the change was made.* If you would like to change to another seat with a reservation fee, please contact the travel agency through which you made your reservation.***---------------------------------------**Please do not reply to this email address, as it was sent from a dedicated sender account.**If you have received this email by mistake and would like to prevent this from happening again, click here.*https:**www.ana.co.jp*other*int*meta*****.html?CONNECTION*KIND*jp&LANG*e**** ANA's Privacy Policy*https:**www.ana.co.jp*other*int*meta*be****.html?CONNECTION*KIND*jp&LANG*e**---------------------------------------***ANA*ALL NIPPON AIRWAYS CO., LTD

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Cancelled Flight issue
Reported by GetHuman-pornsrik
Mar 2nd, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 436 others
0 customers following this

Timeline

GetHuman-pornsrik started working on this issue
Mar 2nd, 2020 6:07am
GetHuman-pornsrik indicated the issue is not fixed yet.
Mar 3rd, 2020 6:24am
GetHuman-pornsrik indicated the issue is not fixed yet.
Mar 6th, 2020 6:12am