I've spent several hours on hold and talked to someone *** minutes ago who said she'd c...

GetHuman830951's customer service issue with JustFly from June 2018

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The issue in GetHuman830951's own words
I've spent several hours on hold and talked to someone *** minutes ago who said she'd call me back immediately at my cell phone number (* *** ***-****) and haven't heard back. I'd additionally confirmed with Iceland Air that this request is possible, but the airline can't because I booked via JustFly, they said only they can make the change.**I am calling about my booking for ***-***-*** (Confirmation Iceland Air NGKP*N).**My June **th flight from Cleveland to Helsinki is okay, no changes there.**However, the airline made a change to my return flight on July **th from what I originally had purchased-- my return to the US slipped back an hour in Boston and that interferes with other travel plans. So, if possible I was hoping to change my final destination for the July **th flight to Cleveland (and not Boston.)**If we changed from Iceland Air Flight *** (KEF -* BOS) to Iceland Air Flight *** (KEF -* CLE), I'd be very happy, they're within the same hour departing Iceland. Looks like an easy switch, same airline, almost same time, seats are also available.**Please advise on what we can do. The agent I spoke to was very nice, but it's been over ** minutes and she hasn't called me back. I made sure we repeated the phone number (and had also given it to the original rep who was assisting me too.)

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Customer service issue
Reported by GetHuman830951
Jun 28th, 2018 - 5 years ago
Seen by 14 customers so far
Similar issue to 117 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman830951 started working on this issue
Jun 28th, 2018 9:53pm
GetHuman830951 indicated the issue is not fixed yet.
Jun 28th, 2018 10:54pm

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