Justfly needs to see my photos and "own up" on my refund.

GetHuman-abckids's customer service issue with JustFly from May 2018

Help with my JustFly issue
The issue in GetHuman-abckids's own words
to get my refund as the web site allowed me to do, even though they said otherwise. ... Simply put I was told repeatedly over the phone that Justfly couldn't authorize a refund. However, when I went on the Justfly web site and went under "manage my booking" I clicked on refund status, it stated "Good news! Your booking is eligible for a refund." Wow, that is good news. I went through the refund processes. I was supposed to receive a refund but it never came. I have several pictures pertaining to this matter with date, time, refund amount, an email www.justfly.com*service*booking*cancel...,even a receipt telling me that Justfly "received my refund request and is currently processing it..." When I called customer support they told me my ticket didn't qualify for a refund and would not be receiving one. I asked them to explain to me why I had documentation stating otherwise and they kept repeating "does not qualify" Very frustrating!!! I will gladly submit my documentation if I knew where to submit it to. Justfly needs to to do the right thing and honor this refund!*Thank you
they don't have an email address that I can send pictures to as proof their website allowed for me to get a refund! They could not explanation to me why I could do this on my computer. They kept saying "my ticket doesn't qualify" When I needed to make flight changes it became too costly.
I want them to see my pictures and honor the refund!!!
I purchased the ticket at a reasonable offer.
Calling several times and no resolution.
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JustFly

Justfly refund
Customer service issue
Reported by GetHuman-abckids
May 25th, 2018 - 6 mons ago
I have an issue with JustFly too
Fixed
Seen by 24 customers so far
Similar issue to 469 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-abckids started working on this issue
May 25th 1:37am
GetHuman-abckids shared this issue with followers on Twitter
May 25th 1:38am
GetHuman-abckids indicated the issue is not fixed yet.
May 25th 4:29pm
GetHuman-abckids indicated the issue is not fixed yet.
May 25th 4:31pm
GetHuman-abckids indicated the issue is not fixed yet.
May 25th 6:30pm
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:05am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:06am
GetHuman-abckids indicated the issue is not fixed yet.
May 27th 12:20am
GetHuman-abckids indicated the issue is not fixed yet.
May 28th 11:15pm
GetHuman-abckids indicated the issue is not fixed yet.
May 28th 11:16pm
GetHuman-abckids indicated the issue is not fixed yet.
May 28th 11:16pm
GetHuman-abckids indicated the issue is not fixed yet.
Jun 4th 5:51pm