I booked and paid for a return business class ticket for my elderly sister with back is...
GetHuman-sandablo's customer service issue with JustFly from May 2018
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The issue in GetHuman-sandablo's own words
I booked and paid for a return business class ticket for my elderly sister with back issues. Sydney-Honolulu-San Francisco. *The reason I booked it with a stopover in Hawaii rather than direct was because it was advertised as a business class ticket all the way. I should have booked directly with the airline. In fact my sister got a direct business flight on Qantas,Sydney- San Francisco for the same price I paid. However this was my gift to her and so I bought and paid for it in January through Justfly. First they charged extra on my credit card paid to them which they said were taxes. We all know taxes are paid to the airline. This was not disclosed as what is an obvious booking fee. I called them but did not cancel as I didn't want to jeopardize my sisters trip. I also bought trip insurance which from reading subsequent posts is a scam*My sister called to confirm her flight only to be told she was in economy from Honolulu to San Francisco. This was never disclosed and certainly was not paid for as an economy ticket. If I was buying economy I would have paid a lot less and done it through the airline*I called Justfly after hearing from my sister and after being on the phone for over two hours I was told nothing would be done. They would reimburse me a paltry amount for the Honolulu leg. They did not admit to misrepresentation or fraud or dishonest sales practices. *When my sister got to the airport she showed them her confirmation which stated clearly that it was business all the way and was told this was common practice by just fly and the Honolulu sector was bought at the cheapest economy rate possible by justfly. We have both been scammed and lied to and treated in a most cavalier fashion by a company that is dishonest and misrepresents itself and it's products. Their service is indifferent and unhelpful. *Future clients need to be advised of this company's dishonest practices. Do NOT USE JUSTFLY EVER
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