JNJ benefits service center website was malfunctioning yesterday (**********). I was u...

GetHuman-amarsavl's customer service issue with Johnson & Johnson from December 2019

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The issue in GetHuman-amarsavl's own words
JNJ benefits service center website was malfunctioning yesterday (**********). I was unable to make changes to my *** (k) due to this website malfunction. I tried for about ** minutes to log in but every time I was able to log in I was unable to make changes to my investment goals. The website just hung and did not provide the alternate way to log into the website and make changes to my investment goals. As a result, I have sustain a loss of about $*** in my investment objective. I also know that others have complained about the web site malfunctioning yesterday. This information is coming from Jean-Paul. He is one the representative at *** k department.**I discussed this issue with Ricky the supervisor Ph * ***-***-****. He indicated that JNJ will pay for these losses. I asked why JNJ will pay? He said that is a good question.**I would like the vendor of the website to pay for these losses or be removed doing business with JNJ. To discuss this issue further, I can be reached at ***-***-****.**I am a former JNJ employee.**Amar Savla

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Johnson & Johnson

Customer service issue
Reported by GetHuman-amarsavl
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 40 others
0 customers following this

Timeline

GetHuman-amarsavl started working on this issue
Dec 17th, 2019 5:22pm
GetHuman-amarsavl indicated the issue is not fixed yet.
Dec 17th, 2019 10:30pm

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