I wish to apply for a refund for our bookings as above.*Prior to our departure we accep...

GetHuman-nikyg's customer service issue with Jetstar from August 2020

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The issue in GetHuman-nikyg's own words
I wish to apply for a refund for our bookings as above.*Prior to our departure we accepted a credit voucher as I was advised to as we were not flying due to covid situation.*At the time I spoke to both Jetstar and agent we were advised that a credit was all you had to offer.*Now I was told had we not accepted credit voucher we could of applied for refund?*This is very unfair as the time of our departure April ** ****, it was not allowed to travel to Phuket.*Our situation and current employment situation has changed and our voucher expires March ****.*We have no intention in travelling by that date due to our and current circumstances.*I would appreciate it if you would consider providing both bookings a refund.*At the end of the day we paid for something we have not received and out of my control.*Please provide a refund and I await your reply.**Kind regards**Doreen Greco
They could make this right by offering a refund.
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Jetstar

Customer service issue
Reported by GetHuman-nikyg
Aug 4th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 122 others
0 customers following this

Timeline

GetHuman-nikyg started working on this issue
Aug 4th, 2020 6:33am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:33am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:33am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:33am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:34am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:34am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:34am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:35am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:35am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:35am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:36am
GetHuman-nikyg indicated the issue is not fixed yet.
Aug 4th, 2020 6:36am

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