I am repeatedly receiving a booking confirmation via email for a booking I did not make...

GetHuman-khowgate's customer service issue with Jetstar from April 2018

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The issue in GetHuman-khowgate's own words
I am repeatedly receiving a booking confirmation via email for a booking I did not make.*Upon phone Call asking why I was told by Jetstar that a travel agency booked the flight and that it is now cancelled and refund has been given.*I believe the personal details on this booking have been fraudently picked up through a previous enquiry by my travel agent Flight Centre last year as a spelling error she made on our booking back then matched the detail on this false booking.*Please contact me ASAP to discuss.*I want it in writing that I do not have a flight booked with you so I do not find a surprise when the date comes.*Thankyou*Kim Howgate***********
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Jetstar

Customer service issue
Reported by GetHuman-khowgate
Apr 26th, 2018 - a yr ago
I have an issue with Jetstar too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman-khowgate started working on this issue
Apr 26th, 2018 10:04am