Can't get started after downloading App!! Notification says 'internet connection requir...

GetHuman-xyliname's customer service issue with Jawbone from June 2018

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The issue in GetHuman-xyliname's own words
Can't get started after downloading App!! Notification says 'internet connection required'. Tried on * different phones and does the same thing. DEFINITELY have internet connection. I've tried everything, even resetting phone...Been a user of Up for over * years and never had an issue with App not allowing entrance to utilize it. My bands were working perfectly. This has been going on for over a month and a half. Please fix issue with App so I may continue using my UP * band.
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Jawbone

Customer service issue
Reported by GetHuman-xyliname
Jun 30th, 2018 - a yr ago
I have an issue with Jawbone too
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Seen by 4 customers so far
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Timeline
GetHuman-xyliname started working on this issue
Jun 30th, 2018 8:25pm