I have a jawbone UP** that works but gives me a sign up failed message when I try to sy...

GetHuman731446's customer service issue with Jawbone from May 2018

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The issue in GetHuman731446's own words
Sync it to my apple phone. All of a sudden got a message that I wasn't connected to the internet and I was. This happened shortly after an update of my phone. I have seen messages of others with the same problem. My Verizon dealer said to contact Jawbone so they can "dive into the issue and see what the new apple updates are doing to the jawbone **" so you can fix it. ... I have a jawbone UP** that works but gives me a sign up failed message when I try to sync it with the app on my phone. I am connected to internet. Please advise how to fix this.
I cannot reach anyone to discuss this and alert them of the problem
Fixing this problem. I ordered a refurbished UP** and it is doing the same thing. It is not the jawbone itself but the it is not allowing my iPhone to connect to the internet so I can access anything (stats or even use it to record steps).
I have used the jawbone UP** for *-* years
I deleted the ap and started over to sync it and the same problem exists. It wouldn't allow me to create an account "sign-up Failed" because it says I am not connected to internet and I am.
I have an issue with Jawbone too
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Jawbone

jawboneUP**
Customer service issue
Reported by GetHuman731446
May 30th, 2018 - 2y ago
I have an issue with Jawbone too
Fixed
Seen by 62 customers so far
Similar issue to 564 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Phone number on account
Timeline
GetHuman731446 started working on this issue
May 30th, 2018 3:42pm
GetHuman731446 indicated the issue is not fixed yet.
May 31st, 2018 5:35pm
GetHuman731446 indicated the issue is not fixed yet.
May 31st, 2018 5:36pm
GetHuman731446 indicated the issue is not fixed yet.
Jun 3rd, 2018 11:36am
GetHuman731446 indicated the issue is not fixed yet.
Jun 3rd, 2018 11:36am
GetHuman731446 indicated the issue is not fixed yet.
Jun 3rd, 2018 11:37am
GetHuman731446 indicated the issue is not fixed yet.
Jun 3rd, 2018 11:39am
GetHuman731446 indicated the issue is not fixed yet.
Jun 6th, 2018 7:54pm