Japan Airlines Itinerary Receipt**Herminigilda J. Gomez,*Ticket Number...

GetHuman4516483's customer service issue with Japan Airlines from March 2020

Help with my Japan Airlines issue
First: share to improve GetHuman4516483's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4516483 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman4516483's own words
Japan Airlines Itinerary Receipt**Herminigilda J. Gomez,*Ticket Number: *****************Airline Res Code: VP*RL**IATA Number: **********Good day. I would like to inquire regarding the consequences of my wife’s return ticket (due April **) if she is unable to return to the Philippines upon the said date. What measures will be applied for EACH of the following reasons:***.*With the ongoing COVID-** wherein my wife’s return home ticket April ** happens to be within the quarantine period.*a.*Will you allow an extension period for her return home ticket?*b.*If extension is not allowed, will my wife’s ticket be forfeited or penalized?*c.*How much will it cost to pay for an extension penalty* buy a new return ticket?***.*In the event my wife decided to personally extend her stay in Arizona so that she could take care of her eldest sister after the knee operation.**a.*Will my wife’s ticket be forfeited or penalized?*b.*How much will it cost to pay for an extension penalty* buy a new return ticket?***.*In the event that she become sick and she needs to stay more that the period stated in her return home ticket, of course, due to her doctor’s advice (with Doctor Certificate).**a.*Will my wife ticket be forfeited or penalized?*b.*How much will it cost to pay for an extension penalty* buy a new return ticket?

GetHuman4516483 did not yet indicate what Japan Airlines should do to make this right.

How GetHuman4516483 fixed the problem

We are waiting for GetHuman4516483 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Japan Airlines's attention and get better help faster. Tap below to get started.
Having Japan Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Japan Airlines

Customer service issue
Reported by GetHuman4516483
Mar 24th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 351 others
0 customers following this

Timeline

GetHuman4516483 started working on this issue
Mar 24th, 2020 7:50am
GetHuman4516483 indicated the issue is not fixed yet.
Mar 24th, 2020 12:35pm
GetHuman4516483 indicated the issue is not fixed yet.
Mar 25th, 2020 8:25am
GetHuman4516483 indicated the issue is not fixed yet.
Mar 27th, 2020 1:48pm