I have never used Jackson Hewitt for my taxes and I went to a local Jackson Hewitt insi...

GetHuman2014516's customer service issue with Jackson Hewitt from January 2019

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The issue in GetHuman2014516's own words
I have never used Jackson Hewitt for my taxes and I went to a local Jackson Hewitt inside Walmart because of the convenience this past Saturday afternoon.**I have been doing my own taxes online for approximately ** years but this past year I had a small Amazon business and wanted to take it to a professional to make sure it was done correctly. **My husband and I were at our appointment for almost * hours and the person that did our taxes was not very professional as she got two phone calls from her husband and she had her kids with her that kept running in and out of the cubicle and she kept stopping to get onto them. Finally after getting our taxes done she handed us the folder and we left. **On the way home I started looking through the paperwork and all she gave us back was our W* forms* we had no paperwork that was actually being sent into the IRS. I was able to download the forms and all that was showing was our W-* form and a ****R form* there was no forms showing she had sent in anything about my Amazon business even though she was asking questions pertaining to the business while doing the return. **I am not very happy as we paid $*** for something I could’ve done at home myself as I’ve been doing for many years.**When I called back up there the other person working said the lady that did our taxes had already went home for the day.**I wanted to come back up there and the lady I spoke to said she did not want to get into the middle of it that I needed to call our main office here in San Antonio so that is what I did.**I went to the main office here in San Antonio yesterday afternoon after I got off of work and the lady there was very helpful and sure enough she was looking online and nothing was even sent in about my Amazon business at all and IRS already has my return. So she told me to wait till I get back my $*** from the IRS and then I have to come back in AGAIN so they can do an amendment for my Amazon business. **I am NOT happy at all and I will never or recommend Jackson Hewitt again once I get this amendment done. I could’ve save myself $*** and did what the first person did.**Lynette Moore

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Jackson Hewitt

Customer service issue
Reported by GetHuman2014516
Jan 22nd, 2019 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 112 others
0 customers following this

Timeline

GetHuman2014516 started working on this issue
Jan 22nd, 2019 1:51pm

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