Jack in the Box Customer FAQ

We're sorry to hear you're waiting on a refund. Requests for refunds typically go through the specific Jack in the Box location where you made your purchase. Therefore, you would need to contact that location directly for an update on your refund status. We do not have access to your personal information or the ability to process refunds for individual transactions. We recommend holding onto any receipts or transaction numbers for your records and reference during this process. We hope this situation gets resolved for you soon.

We're sorry to hear you have issues with your payment. This can happen due to a technical error and in many cases, the charge could be just an authorization hold which will be removed automatically by your bank in a few business days. But, if the charge remains, please contact your banking institution first. If they confirm the charge as final and not a pending authorization, you can then reach out to the Jack in the Box restaurant where the issue occurred or get in touch with Jack in the Box customer service for further assistance and clarification.

We're truly sorry for the inconvenience this has caused you. It could be a temporary hold from your bank. However, if the charges are still visible after a few days, we recommend contacting your bank immediately to dispute the charges. They will then liaise with us to potentially reverse the charges.

We're sorry to hear about this. Sometimes this may occur if the location runs out of inventory or there's an issue with the store. However, charges for a cancelled order are usually refunded automatically, but may take several business days to reflect on your account due to processing times from your bank or credit card company. If the charge is still present after a few days, we recommend following up directly with your bank or credit card company. Keep your order confirmation and cancellation notification as proof. If you still face issues, do connect with Jack in the Box customer service with the details. We apologize for any inconvenience.