For some reason as of two weeks ago I stopped getting the free l* minute video visit...

GetHuman5313209's Dispute a Charge issue with JPay from September 2020

Help with my JPay issue
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Before contacting them, items GetHuman5313209 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5313209's own words
For some reason as of two weeks ago I stopped getting the free l* minute video visit. Now am being charged $*.**. I was told my another inmate's parent, they continue to get theirs. My son, Jacob Goodwin, *******, Toledo Correc. Insti. I need to be credited for two visits. The first being September **th, the kiosk was down, therefore no visit. The other was September **st. Also my account needs to be adjusted so I continue to receive the free l* minute weekly visit. I have sent three emails. Calling the *** number is a joke. You cannot talk to a representative. I am totally frustrated. Debbie Goodwin
I stated in the above email how to correct this problem.
Have emailed Jpay numerous times. No response. Cannot get a representativer on the *** number.
How GetHuman5313209 fixed the problem

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We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

free ** minute video visits weekly
Dispute a Charge issue
Reported by GetHuman5313209
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1309 others
0 customers following this

Timeline

GetHuman5313209 started working on this issue
Sep 29th, 2020 5:03pm

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