My and my mother's account for sending money to my brother, it is saying it is blocked...

GetHuman-nannybee's customer service issue with JPay from July 2018

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The issue in GetHuman-nannybee's own words
My and my mother's account for sending money to my brother, it is saying it is blocked said I had to fax debit card and maybe something else in . gave me the number to the financial dept and only get a busy signal , there is no reason on our end for this account to be blocked, need it unblocked right away to get money to my brother, the number with the account is ***-***-****.please deal with this promptly. Thank You Debbie Beebe
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JPay

Customer service issue
Reported by GetHuman-nannybee
Jul 3rd, 2018 - a yr ago
I have an issue with JPay too
Not resolved
Seen by 14 customers so far
Similar issue to 32 others
1 customer following this
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Timeline
GetHuman-nannybee started working on this issue
Jul 3rd, 2018 9:00pm