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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-tomdwalk's own words
Hello. My name is Tom Walker and my address is *** Clyde Gleaves Road Wartrace, Tennessee. *About a year ago, I spent over $**,*** for some nice Jeldwin doors in a new struture I was building. It is been finished for six months but the doors no longer work. Your service representative came out and said the hinges were defective and needed to be replaced. However, that was three months ago and he will now not return our phone calls. In our last communication with him (January) he said the replacement hinges were "sitting in the warehouse" but he had to schedule the installation of them and was waiting on corporate to do that. Now he has gone silent - could you please help us??*Thank you. I am thinking the service rep must have quit and we are lost in the shuffle somehow. Up to now, he was very responsive. Thank you - Jeldwin is a good company and that's why we spend so much on these doors but we just want them to work!*Tom Walker**** *** ****
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