Hello. My mom is severely immune compromised and diabetic. That’s why we use Instacart...

GetHuman-mangyhal's Refund issue with Instacart from May 2020

Help with my Instacart issue
First: share to improve GetHuman-mangyhal's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mangyhal may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-mangyhal's own words
Hello. My mom is severely immune compromised and diabetic. That’s why we use Instacart. I ordered her six * liters of diet cherry Coke Zero and the gentleman brought * REGULAR. I don’t want to be charged for something that is hazardous to her health. He was also supposed to buy six * liters of diet Sunkist. He brought two twelve packs of those. I don’t know why he would make the assumption I wanted twelve packs (if no * liters were left) because I left a specific replacement option. I wouldn’t be upset if this wasn’t a pandemic but giving a diabetic regular pop when it literally says diet right there is unacceptable and getting twelve packs when it says * LITERS and has a replacement option is also unacceptable. I’ve used Instacart several times and never had this problem. Please refund me for those.

GetHuman-mangyhal did not yet indicate what Instacart should do to make this right.

How GetHuman-mangyhal fixed the problem

We are waiting for GetHuman-mangyhal to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Refund issue
Reported by GetHuman-mangyhal
May 26th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 19022 others
0 customers following this

Timeline

GetHuman-mangyhal started working on this issue
May 26th, 2020 2:52pm