Hello. My mom is severely immune compromised and diabetic. That’s why we use Instacart...

GetHuman-mangyhal's Refund issue with Instacart from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
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The issue in GetHuman-mangyhal's own words
Hello. My mom is severely immune compromised and diabetic. That’s why we use Instacart. I ordered her six * liters of diet cherry Coke Zero and the gentleman brought * REGULAR. I don’t want to be charged for something that is hazardous to her health. He was also supposed to buy six * liters of diet Sunkist. He brought two twelve packs of those. I don’t know why he would make the assumption I wanted twelve packs (if no * liters were left) because I left a specific replacement option. I wouldn’t be upset if this wasn’t a pandemic but giving a diabetic regular pop when it literally says diet right there is unacceptable and getting twelve packs when it says * LITERS and has a replacement option is also unacceptable. I’ve used Instacart several times and never had this problem. Please refund me for those.

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Refund issue
Reported by GetHuman-mangyhal
May 26th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 19022 others
0 customers following this


GetHuman-mangyhal started working on this issue
May 26th, 2020 2:52pm