my last few experiences with instacart have not been great. every time i place an order...

GetHuman4870415's Report a Problem issue with Instacart from May 2020

Help with my Instacart issue
The issue in GetHuman4870415's own words
my last few experiences with instacart have not been great. every time i place an order and try to edit the items in the cart*add an item*modify the replacement items, etc, and error message pops up and won’t allow me to do so. and i try to edit the order soon after it’s placed. **the last handful of times i have had trouble with the folks shopping for me. during this pandemic we have been getting our groceries through instacart so as to keep ourselves and others safe. i so appreciate the help that you offer through the app. but i’ve been disappointed by how non stop i have to chat with those getting my items. sometimes they’ll just replace the items however they want and then i have to step in and modify. it’s often a stressful experience.**my order this morning is mainly why i’m contacting you. i placed me order last night so that it would be ready for pick up between *-**am. they began shopping at *am. they replaced items with items that we don’t ever eat or purchase. (example: chicken thighs replaced our chicken breast). i had on the list for a * pack of wipes and they replaced it with one individual pack of wipes (they do this every time)..but this time i couldn’t catch it due to the early shopping hours...and they never once tried talking to me to figure out a proper replacement. and before i knew it, the order was done. now i have five items that i don’t even want..or need modified. i’m frustrated. i’m frustrated because MY money is being taken for items that i did not ask for and did not approve of. and now i want to be compensated for the * items. and if i can get anything in addition to that, i would appreciate it.**and i don’t know what you’ll do to help, but i really hope you do what’s fair. last time i had a problem and actually reached out (i don’t reach out often), i was given a $* credit for strawberries that we couldn’t even eat because they were covered in mold.**please help me.

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Instacart

Report a Problem issue
Reported by GetHuman4870415
May 26th, 2020 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 19013 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4870415 started working on this issue
May 26th, 2020 1:06pm
GetHuman4870415 confirmed the issue is fixed. Hooray!
May 26th, 2020 5:09pm

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