Just found three charges for a **** order that I don't recognize on my credit card stat...

GetHuman4841166's Track an Order issue with Instacart from May 2020

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Before contacting them, items GetHuman4841166 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman4841166's own words
Just found three charges for a **** order that I don't recognize on my credit card statement. Only one order receipt, the first (**** for Pricerite), is listed on my Instacart account page. The second delivery order from Aldis is not showing up. The confusing charges are:*$****$*.***$*.***They are all listed for ****. Please explain these charges, and, when will I be able to access the second part of the **** delivery order online? **Note: An additional problem cropped up with this second order (**** Aldis) of TWO Instacart workers contacting me within minutes claiming they were both shopping for me at the same time. One I rejected (David W), the other, who had my updated order, successfully delivered it (Tina T.). However, there has been no receipt for Aldis listed on my account since. There is one for the first, Pricerite, for $**.**.**Following this scheduling problem, I did contact "GetHuman" for help after not finding any Instacart customer service listed on their website. Through GetHuman, Instacart assured me that the mix-up was a "glitch in their system, and I would not be charged for the rejected order". **If problems such as these continue to happen, I will be forced to cancel my subscription with Instacart. I do understand problems are bound to arise with such a valued service. However, not listing a customer service contact of any kind on the Instacart website can be viewed as an indication that the company does not truly stand behind their customers. I suggest Instacart add a customer service contact (chat or at very least email) for problems, etc. to their website in the near future. The least they could do is list GetHuman for customer service.

GetHuman4841166 did not yet indicate what Instacart should do to make this right.

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Instacart

Track an Order issue
Reported by GetHuman4841166
May 19th, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18733 others
0 customers following this

Timeline

GetHuman4841166 started working on this issue
May 19th, 2020 1:15pm

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