Hello, my name is Jacob Morgan, I have been an Instacart shopper for about * weeks now...

GetHuman4614884's customer service issue with Instacart from April 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman4614884's own words
Hello, my name is Jacob Morgan, I have been an Instacart shopper for about * weeks now in the Seattle area. I have been deactivated due to a cancellation rate that i can not explain by my own means. I had a cancellation rate of *%and a customer satisfaction rating of *.** up until Tuesday April *th **** when I opened my account to see that I was at risk of deactivation and my cancellation rate had skyrocketed to **%. This morning I commenced shopping for a customer: I completed shopping and upon arrival at what was supposed to be the delivery address, I could not find the apartment complex*unit. The delivery instructions from the customer informed me to call*text upon arrival. I used my shopper application to attempt to contact the customer to no avail. I then contacted support to which I was directed to attempt to call the customer again with no answer. After a ** minute wait at the address provided, i was directed to leave and donate the groceries of the incomplete delivery. This was the first time in my experience with Instacart where I was directed to do so. Once the groceries were donated and the claim was completed with Instacart. I opened my shopper app again to discover my account had been deactivated. I am in search of a method by which to appeal my deactivation. Until the past few days I have been happy to be a full service Instacart shopper and would love to continue shopping in this time of need.

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Instacart

Customer service issue
Reported by GetHuman4614884
Apr 10th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 11243 others
0 customers following this

Timeline

GetHuman4614884 started working on this issue
Apr 10th, 2020 1:15am