I got a rack of lamb,ground trukey,prime strip steak and Hawaiian bread which I didn't...

GetHuman4612673's customer service issue with Instacart from April 2020

Help with my Instacart issue
The issue in GetHuman4612673's own words
I got a rack of lamb,ground trukey,prime strip steak and Hawaiian bread which I didn't order and want returned. I don't understand why the shopper didn't tell me before she brought them here so I could have told her not to.Is this some way to rip off the customer? She also left half my order at the store.she is either lousey at this or she's not trying to do her job correctly.I understand that the store maybe out of what I ordered but you don't just pick out the most expensive things and take that to the customer disappear and make it impossible to get back in touch with her. ****min. in waiting to get in touch with a human. If you can't run re business properly you should stop offering it.

GetHuman4612673 did not yet indicate what Instacart should do to make this right.

How GetHuman4612673 fixed the problem
After being on hold for **** hours I finally got to talk to someone who refunded my money.she wanted to know if I would take a credit but I told her I will never be using instant ever again
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Customer service issue
Reported by GetHuman4612673
Apr 9th, 2020 - 7 months ago
GetHuman4612673 shared how to fix
Seen by 5 customers so far
Similar issue to 11033 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address


GetHuman4612673 started working on this issue
Apr 9th 6:13pm
GetHuman4612673 confirmed the issue is fixed. Hooray!
Apr 9th 10:39pm