Hello, I placed an order through instacart for Aldi's at **:**pm on **********. My orde...

GetHuman4523030's Refund issue with Instacart from March 2020

Help with my Instacart issue
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman4523030's own words
I need a refund from instacart to my credit card for $***.** for a delivery that I never received. ... Hello, I placed an order through instacart for Aldi's at **:**pm on **********. My order was received. The estimated delivery time was *:**pm the same day. I kept receiving notices that the delivery was delayed, which is fine and I understand. The last delay was for *:**pm. I messaged and emailed instacart that the store closes at *:**pm. A shopper "Fred" was putting together my order but nothing was going in the cart. Then a shopper "Roger" messaged me through instacart at *:**pm (aprox) and was putting together my order. Still nothing in the cart. I messaged "Roger" but the thread was no longer active to message. I did not receive any delivery. My credit card has been charged. I have emailed instacart ** times for a refund. I can not do anything via the app or on my computer because it still says that "Roger" is shopping my order. PLEASE, PLEASE, PLEASE refund my credit card asap. I NEED to buy groceries but I can't until I receive a refund. I am a loyal instacart user and I understand the current situation BUT I really need a refund now. I have spoke with citibank, my credit card company. They said I need to contact you (instacart) for a refund. Please help! Thank you very much for your attention to this.**Susan McDaniel
My instacart account on the app and computer is locked on the non delivered offer because a shopper is on it but they really aren't. I can't cancel or make any changes. I need the shopper to get off the order.
I want a refund of $***.** to my credit card.
I have been a loyal monthly user of instacart as soon as it was available in my area. I recommend the service to everyone.
I have emailed instacart ** times. I keep getting automatic replies and no resolve. I called my credit card company and they said I must take it up with instacart. I have called instacart three times but never get through.
How GetHuman4523030 fixed the problem

We are waiting for GetHuman4523030 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Aldi's instacart delivery.
Refund issue
Reported by GetHuman4523030
Mar 25th, 2020 - a year ago
Fixed
Seen by 34 customers so far
Similar issue to 4424 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4523030 started working on this issue
Mar 25th, 2020 11:57am
GetHuman4523030 indicated the issue is not fixed yet.
Mar 25th, 2020 5:37pm
GetHuman4523030 indicated the issue is not fixed yet.
Mar 25th, 2020 7:26pm
GetHuman4523030 indicated the issue is not fixed yet.
Mar 25th, 2020 9:23pm
GetHuman4523030 indicated the issue is not fixed yet.
Mar 25th, 2020 11:00pm
GetHuman4523030 indicated the issue is not fixed yet.
Mar 26th, 2020 12:10pm
GetHuman4523030 confirmed the issue is fixed. Hooray!
Mar 28th, 2020 2:42pm