Instacart Customer FAQ

If you’re receiving text messages about an order you didn’t place, it’s possible someone may have used your account or contact information by mistake. Check your account for unauthorized orders, change your password, and contact Instacart immediately to report the issue and secure your account.

If you've forgotten your old phone number and can't access your Instacart account, you can still recover it using your email address. Go to the login screen and click on 'Forgot your password'. Then, enter your email address associated with your Instacart account. You'll then receive an email with a link to reset your password. After setting a new password, you can log in using that new password along with your email address. Additionally, please reach out to the Instacart customer service for any additional help with account recovery.

This typically occurs when there are issues with your account or internet connection. Ensure you are properly logged into your Instacart account, and that your internet connection is stable. Clearing your browser's cache and cookies, or trying a different web browser can also help. If you're using the app, make sure it's updated to the latest version. If the issue continues, it might be a problem at Instacart's end. Try again after a short while. If the problem persists, get in touch with Instacart's support team.

We're sorry to hear about the missing items from your order. If you have not received some of your items, you can report the issue directly in the Instacart app. Go to the Help section, select the order that's missing items, and then report the missing items. Instacart will typically refund you for the items that were not delivered. If necessary, you may also opt to reorder those items. Keep in mind, availability may vary depending on your local store's stock.

As a shopper with Instacart, your agreement should have been made available to you when you first signed on. If you need another copy, you can find this information directly in your Instacart Shopper app. You need to go to your profile and then to the documents section. There, you will find shopper agreements and other important documents to review. Be sure to follow any specific instructions to download or print your contract. If it's not available, please reach out directly to Instacart's support.