Instacart is not a company that is kind or cares about people. Customers or employees...they have become a corporation only interested in profits and their metrics. Its survival is off the backs of poorly treated employees. Management is blind to this disgrace! The FTC should close it down...it's a consumers worst nightmare!

GetHuman-tparts's customer service issue with Instacart from September 2019

Help with my Instacart issue
The issue in GetHuman-tparts's own words
My problem was a situation caused by negelect of the Instacart customer service department! ... I was an Instacart shopper that was terminated after the cashier at Shaws. In Wakfield RI charged my personal debit card for the customers order. I bought bags to handle the heavy order containing ** litres of seltzer water. Plus the other items in the order. The cashier neglected to tell me my instacart credit swipe made no sale and my personal card was charged for ***.** on ********* at about *:** PM. I delivered the order and gave the customer the receipt as there is no clear policy on who gets the receipt. Shaws would not give me a copy of the receipt so I returned to the delivery address twice on *********. The customer reported this to Instacart, I never saw them except at delivery of their order. But I have been suspended and terminated even so. I have sent numerous emails back and forth but no one seems to care or understand. I just want the money that belongs to me? I paid for the customers order and I have contacted the customer by phone. So they know Instacart paid nothing. Please return my money...your customer service department does not have a clue! This is on going since *-**-**** when I filed for reimbursement. The policy for shoppers to be heard is terrible. Contact me if you need more information? Thanks!*Richard St John...Instacart can't even get my name right...I'm in the system as Richard John? ***-***-****
This entire operation is only built on making profits and their metrics. People don't matter...they harass employees and reduce their earnings everyday. Based on systems in place to steal their salaries. You beat your car and yourself into the ground for no gain. Their business model will fail...based on the treatment of people in general. Customers and employees together!
Return my money! Which they finally did after lots of effort! But I was still terminated for nothing more than trying to getting my funds returned. My final status is unhappy and unemployed? No thanks to...Instacart...another insensitive corporate institution.
Not a customer an employee!
Contacted the customer, police and other agencies.
How GetHuman-tparts fixed the problem
My money has been returned to my Instacart earnings account. But I don't see why it was such a problem. I was terminated and harassed for trying to get back my own money. Only after contacting the customer, local police an attorney and list goes on. Gethuman is somehow responsible for getting the reimbursement. But I find Instacart is responsible for poor treatment of employees. Why is that? Read the stories online! Good luck to anyone who works there!
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Instacart

I was a employee that was terminated for trying to get a refund after paying for a customers groceries! What a nightmare?
Customer service issue
Reported by GetHuman-tparts
Sep 30th, 2019 - a year ago
Fixed
GetHuman-tparts shared how to fix
Seen by 40 customers so far
Similar issue to 4010 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-tparts started working on this issue
Sep 30th, 2019 6:24pm
GetHuman-tparts indicated the issue is not fixed yet.
Sep 30th, 2019 6:25pm
GetHuman-tparts indicated the issue is not fixed yet.
Sep 30th, 2019 6:25pm
GetHuman-tparts indicated the issue is not fixed yet.
Sep 30th, 2019 6:25pm
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 12:03am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:03am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:03am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:03am
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 12:13am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:15am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:17am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:20am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:20am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:21am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:21am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:21am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:21am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:21am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:24am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:25am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:25am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:36am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:36am
GetHuman-tparts indicated the issue is not fixed yet.
Oct 1st, 2019 12:36am
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 8:24pm
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 8:32pm
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 8:34pm
GetHuman-tparts confirmed the issue is fixed. Hooray!
Oct 1st, 2019 8:36pm

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