Sir,*My mother Mrs. Giribala Juyal had booked her flights from Tirupati to Dehradun alo...

GetHuman-gpjuyal's customer service issue with Indigo from January 2019

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The issue in GetHuman-gpjuyal's own words
Sir,*My mother Mrs. Giribala Juyal had booked her flights from Tirupati to Dehradun along with her colleagues who were visiting Tirupati. On **th December **** they had one flight from Tirupati to Hyderabad and another from Hyderabad to Dehradun, both were Indigo flights.**During her journey while her colleagues were allowed to change planes via transfers, she was specifically asked to pick her luggage exit the airport and re check in her luggage again for the next flight.*Having just one hour between the two flights she did not have enough time and thus missed the flight.**She had to rebook the flight for the next day and had to undergo immense stress as she had to make urgent calls to figure her stay in Hyderabad unplanned, all this she endured alone. She is over ** years of age and it was unsettling that something like this could happen at an airport.**I wonder how can Indigo make such a mistake and not assist her during her change of flights.*She followed the instructions given to her and it resulted in this mishap.*Not only did she undergo financial loss , more soever the mental agony and painful travel experience. **I am attaching all her flights tickets.*I really wish you check your records and do justice to your customers.**Regards, *Gaurav Juyal
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Indigo

Customer service issue
Reported by GetHuman-gpjuyal
Jan 3rd, 2019 - 4 mons ago
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GetHuman-gpjuyal started working on this issue
Jan 3rd 5:56pm