My wife and I went to the DMV In Monticello yesterday to get her name changed following...
GetHuman-honkd's customer service issue with Illinois Secretary of State from April 2021
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My wife and I went to the DMV In Monticello yesterday to get her name changed following our marriage. My wife is ** years old. We had a number and waited * hours. Several younger folks were called ahead of us. We sat in the car because she is preparing for hip replacement. After two hours and fifteen minutes we were told they skipped our number because she was in the car. One of the ladies was going to cars to get other people. It was ** degrees with high winds. That's ridiculous. The manager proceeded to lie to my wife in a very hateful tone. She refused to wait on her. Now we have to drive ** miles instead of * miles. I have never had this problem with the last manager. Some of the people getting stickers said it took ** minutes at the counter. Please help.
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