Good Day,*I am a travel agent in the US. I was on hold for travel agency support for...

GetHuman2959880's customer service issue with Icelandair from May 2019

Help with my Icelandair issue
The issue in GetHuman2959880's own words
Good Day,*I am a travel agent in the US. I was on hold for travel agency support for ** minutes yesterday and called again as soon as I opened my office today, and have been on hold for another *** minutes. I issued tickets yesterday, locator MSXJSC for party of * Powers, for travel TPA-KEF, Oct **-** (ticket*************-***) *’s . Unfortunately, I issued the tickets in the wrong names, should have been party of *, William and Lori Vezina. I called reservations and was told name changes are possible for a $** USD fee, but that I had to contact travel agency sales to have this done. Can you help? I also thought about cancelling the reservation and rebooking a new one, but the flights do not show in availability for Oct ** and **. I have issued several other tickets for these travel dates, and the res agent for Iceland Air told me yesterday that seats are not being sold on these flights now, but would tell me why.**I also sent an email to travel agency support earlier this morning, but have not heard back from anyone yet. Need to have this solved today, or I will have to void the tickets leaving my clients without a flight reservation.**Please let me know how to go about making the name change.**Thanks & best regards*Mike

GetHuman2959880 did not yet indicate what Icelandair should do to make this right.

How GetHuman2959880 fixed the problem
Was able to reach sales support *** *** **** ext *, then *, only after being on hold for almost * hours, but they could not help with the issue. They did however give me the contact info for the US sales rep for Iceland Air who suggested a fix, which led me to the solution after playing with the reservation a bit.
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Icelandair

Customer service issue
Reported by GetHuman2959880
May 21st, 2019 - 2 years ago
Fixed
GetHuman2959880 shared how to fix
Seen by 17 customers so far
Similar issue to 606 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2959880 started working on this issue
May 21st, 2019 3:21pm
GetHuman2959880 shared this issue with friends on Facebook
May 21st, 2019 3:22pm
GetHuman2959880 confirmed the issue is fixed. Hooray!
May 22nd, 2019 3:32pm