on ********* we departed from Dulles airport in Wa****ngton, DC. Our final destination...

GetHuman-jeaninab's customer service issue with Icelandair from June 2018

Help with my Icelandair issue
on ********* we departed from Dulles airport in Wa****ngton, DC. Our final destination was supposed to be Stockholm where we were supposed to board a ****p for a cruise. Our first stop was Keflavik, Iceland. My husband left our p***ports and money($***) on the seat pocket in front of his seat. When we deplaned and noticed that we were missing our do***ents, an agent from Icelandair when to retrieve them but they were gone. Someone from your cleaning crew obviously took them and our entire vacation was ruined. Someone from your company committed a crime. We had our p***ports when we boarded your plane as were asked to show them at the time of boarding. They were in the plane and someone took the money and possibly disposed of the p***ports.*Iceland police investigated the case and put us on the next flight back to Dulles airport. We lost our flight to Stockholm, our cruise, our tours, hotel, money, memories, and much more. By the way, I still do not have our bags that were supposed to be with us yesterday. I expect Icelandair to refund us for our troubles, this is outrageous.
I trust that Icelandair will make this right and come up with a resolution that is fair.
Help with my Icelandair issue
Do you have a customer issue as well?
We can help you get Icelandair's attention and get better help faster. Tap below to get started.
Having Icelandair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Icelandair email you?
This email address isn't valid

Icelandair

Customer service issue
Reported by GetHuman-jeaninab
Jun 25th, 2018 - 2 mons ago
I have an issue with Icelandair too
Fixed
Seen by 9 customers so far
Similar issue to 173 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-jeaninab started working on this issue
Jun 25th 7:46pm
GetHuman-jeaninab indicated the issue is not fixed yet.
Jun 27th 1:56am
GetHuman-jeaninab indicated the issue is not fixed yet.
Jun 28th 8:50pm