on ********* we departed from Dulles airport in Wa****ngton, DC. Our final destination was supposed to be Stockholm where we were supposed to board a ****p for a cruise. Our first stop was Keflavik, Iceland. My husband left our p***ports and money($***) on the seat pocket in front of his seat. When we deplaned and noticed that we were missing our do***ents, an agent from Icelandair when to retrieve them but they were gone. Someone from your cleaning crew obviously took them and our entire vacation was ruined. Someone from your company committed a crime. We had our p***ports when we boarded your plane as were asked to show them at the time of boarding. They were in the plane and someone took the money and possibly disposed of the p***ports.*Iceland police investigated the case and put us on the next flight back to Dulles airport. We lost our flight to Stockholm, our cruise, our tours, hotel, money, memories, and much more. By the way, I still do not have our bags that were supposed to be with us yesterday. I expect Icelandair to refund us for our troubles, this is outrageous.
I trust that Icelandair will make this right and come up with a resolution that is fair.