on ********* we departed from Dulles airport in Washington, DC. Our final destination w...

GetHuman-jeaninab's customer service issue with Icelandair from June 2018

Help with my Icelandair issue
The issue in GetHuman-jeaninab's own words
on ********* we departed from Dulles airport in Washington, DC. Our final destination was supposed to be Stockholm where we were supposed to board a ship for a cruise. Our first stop was Keflavik, Iceland. My husband left our passports and money($***) on the seat pocket in front of his seat. When we deplaned and noticed that we were missing our documents, an agent from Icelandair when to retrieve them but they were gone. Someone from your cleaning crew obviously took them and our entire vacation was ruined. Someone from your company committed a crime. We had our passports when we boarded your plane as were asked to show them at the time of boarding. They were in the plane and someone took the money and possibly disposed of the passports.*Iceland police investigated the case and put us on the next flight back to Dulles airport. We lost our flight to Stockholm, our cruise, our tours, hotel, money, memories, and much more. By the way, I still do not have our bags that were supposed to be with us yesterday. I expect Icelandair to refund us for our troubles, this is outrageous.
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Icelandair

Customer service issue
Reported by GetHuman-jeaninab
Jun 25th, 2018 - 6 mons ago
I have an issue with Icelandair too
Fixed
Seen by 9 customers so far
Similar issue to 173 others
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GetHuman-jeaninab started working on this issue
Jun 25th 7:46pm
GetHuman-jeaninab indicated the issue is not fixed yet.
Jun 27th 1:56am
GetHuman-jeaninab indicated the issue is not fixed yet.
Jun 28th 8:50pm