My clients Diana Alba and Angelo Rossano rec. locater *RZCCMX traveling IB***** on...

GetHuman946479's customer service issue with Iberia Airlines from August 2018

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The issue in GetHuman946479's own words
My clients Diana Alba and Angelo Rossano rec. locater *RZCCMX traveling IB***** on **** and IB***** on **** have to cancel their flights because Mr. Rossano is having health issues and has fluid on his heart and the doctor said he cannot fly. He will be having many medical procedures and absolutely cannot fly. **The clients live in Italy and they can get a letter from his doctor saying he cannot fly. Their flights were from Rome to Greece round trip.**The airfare was $***.** USD each and they are requesting a refund of their airfare due to illness. **Clients called Iberia and spoke to Felipe in reservations and he told them they would get a full refund due to illness.**Can you please assist me? I do not want to cancel the record until I hear from you.**Thank you for your help. Pat Enriquez

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Iberia Airlines

Customer service issue
Reported by GetHuman946479
Aug 3rd, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 109 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman946479 started working on this issue
Aug 3rd, 2018 12:59pm
GetHuman946479 indicated the issue is not fixed yet.
Aug 6th, 2018 2:04pm