To whom it may concern***I am writing this letter to express disappointment in receivin...

GetHuman3408195's customer service issue with IRS from August 2019

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The issue in GetHuman3408195's own words
To whom it may concern***I am writing this letter to express disappointment in receiving a notice of failure to make a payment on our **** taxes. I have enclosed a copy of this notice for your review and reconciliation to our taxpayer identification number.**I have made several calls to the phone number on the notice to only get bounced from automated service to automated service. It took several days and several calls with varying paths through the automated service to finally speak with a live customer service representative. Upon speaking with two individuals, (ID’s ********** & **********) I was informed that I would need to write a letter to explain what appears to have happened that has resulted in this notice of failure to make tax payment for year-end December **, ****. Following is a summary of what appears to have happened.**On April **th, ****, I delivered our **** tax payment to the US Post Office in Waunakee, WI for postmark and mailing. On April **th, ****, the amount of $*,***.** (**** tax payment amount) was withdrawn from our account at Summit Credit Union. A copy of the check is enclosed for your review and reconciliation to our tax payer identification. On the back of the enclosed check, there are several numbers that appear to represent several items (i.e. Name, Tax Year, Date of Check, & SSN). What is interesting about the SSN on the back of the check is that it is one digit different than my actual SSN. One of the individual’s that I did have an opportunity to speak to could not find a record of this payment nor could they confirm that the SSN shown on the back of the check even exists.**I am writing this letter to request that the Department of the Treasury and the Internal Revenue Service perform a Hard Core Payment Tracer on this payment that was sent.**Thank you in advance for your help in resolving this issue.

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Customer service issue
Reported by GetHuman3408195
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 72440 others
0 customers following this


GetHuman3408195 started working on this issue
Aug 11th, 2019 11:39pm

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