To whom it may concern***I am writing this letter to express disappointment in receivin...

GetHuman3408195's customer service issue with IRS from August 2019

Help with my IRS issue
First: share to improve GetHuman3408195's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3408195 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman3408195's own words
To whom it may concern***I am writing this letter to express disappointment in receiving a notice of failure to make a payment on our **** taxes. I have enclosed a copy of this notice for your review and reconciliation to our taxpayer identification number.**I have made several calls to the phone number on the notice to only get bounced from automated service to automated service. It took several days and several calls with varying paths through the automated service to finally speak with a live customer service representative. Upon speaking with two individuals, (ID’s ********** & **********) I was informed that I would need to write a letter to explain what appears to have happened that has resulted in this notice of failure to make tax payment for year-end December **, ****. Following is a summary of what appears to have happened.**On April **th, ****, I delivered our **** tax payment to the US Post Office in Waunakee, WI for postmark and mailing. On April **th, ****, the amount of $*,***.** (**** tax payment amount) was withdrawn from our account at Summit Credit Union. A copy of the check is enclosed for your review and reconciliation to our tax payer identification. On the back of the enclosed check, there are several numbers that appear to represent several items (i.e. Name, Tax Year, Date of Check, & SSN). What is interesting about the SSN on the back of the check is that it is one digit different than my actual SSN. One of the individual’s that I did have an opportunity to speak to could not find a record of this payment nor could they confirm that the SSN shown on the back of the check even exists.**I am writing this letter to request that the Department of the Treasury and the Internal Revenue Service perform a Hard Core Payment Tracer on this payment that was sent.**Thank you in advance for your help in resolving this issue.

GetHuman3408195 did not yet indicate what IRS should do to make this right.

How GetHuman3408195 fixed the problem

We are waiting for GetHuman3408195 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get IRS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having IRS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

IRS

Customer service issue
Reported by GetHuman3408195
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 72440 others
0 customers following this

Timeline

GetHuman3408195 started working on this issue
Aug 11th, 2019 11:39pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians