Today I was asked to re-enter my billing information when I logged into my spotify app...

GetHuman1358182's customer service issue with Hulu from October 2018

Help with my Hulu issue
The issue in GetHuman1358182's own words
Today I was asked to re-enter my billing information when I logged into my spotify app. When I did, it suggested that I sign up for the student package that includes Hulu*Spotify*Showtime for $*.** a month. This afternoon, I signed up for the student package because I am a student. Once I did this, however, I realized that all of my family members were not going to get the benefits of using Spotify anymore, so I changed my Spotify back to the Family Plan, which reverted my Hulu plan back to being cancelled. I paid $*.** for my month of Hulu on October *th **** already and I just got charged $*.** again to resume my Hulu subscription with the "trial" price. I don't think I should be charged again when I have already paid for the month on October thru Nov *th. I still want to keep my Hulu subscription, I would just like a refund for one of the two payments made this month. Thank you!

GetHuman1358182 did not yet indicate what Hulu should do to make this right.

How GetHuman1358182 fixed the problem
I called Hulu myself and they addressed the issue. They refunded the more expensive amount and resolved the problem. I never received a call thru GetHuman.
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Customer service issue
Reported by GetHuman1358182
Oct 16th, 2018 - 4 years ago
GetHuman1358182 shared how to fix
Seen by 13 customers so far
Similar issue to 25204 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account


GetHuman1358182 started working on this issue
Oct 16th, 2018 11:57pm
GetHuman1358182 confirmed the issue is fixed. Hooray!
Oct 18th, 2018 12:06am