I purchased the p** pro from O* and was given a card to claim the free tablet that came...

GetHuman-haylwyw's customer service issue with Huawei from January 2019

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I purchased the p** pro from O* and was given a card to claim the free tablet that came with the phone - I have tried to redeem the tablet many times and the link just says there is an error please check back in ** hours leaving me unable to claim the tablet I have spoken with O* who have given me a link and told me to contact yourselves to get this sorted out I did this and recieved an email to ask for proof of purchase and my address so you could manually validate the claim however I heard nothing back after providing this information to yourselves I have been in contact again with O* who told me to contact Huawei i did this by phone and was told they couldn't deal with it it had to be raised via online chat can you let me know how I resolve this Thanks
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Huawei

Customer service issue
Reported by GetHuman-haylwyw
Jan 15th, 2019 - 9 mons ago
I have an issue with Huawei too
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GetHuman-haylwyw started working on this issue
Jan 15th 12:55pm
GetHuman-haylwyw indicated the issue is not fixed yet.
Jan 15th 12:55pm