I love booking Hot Rate hotels, we do so frequently. **I always state two adults and a...

GetHuman-oreizack's Complaint issue with Hotwire from August 2019

Help with my Hotwire issue
Before contacting them, items GetHuman-oreizack may need:
Name, Itinerary number, Phone number, Email address, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-oreizack's own words
I love booking Hot Rate hotels, we do so frequently. **I always state two adults and a * yr old child.**When searching for a double room for two people we get one set of prices and a higher set with the child included which is fair.**We arrived in Thailand today after three long flights to find two small single beds in our booked room between three of us, my seven year old is too big to share.** When I showed the Hotwire booking ********** stating there would be as many beds as people on the booking there ensued a long “debate” about their policy being child goes free sharing existing bedding. This is the most basic class of room (disappointing) and it’s one queen or two singles.**Many hotels have this policy and we could pay less booking a double room but we always book with her included for the extra bed. **With serious jet leg the last thing I needed was to be threatened with an extra £** a night for a put up bed. **This is a basic standard room and we usually get great deals and have had great holidays...we are here three weeks and have another Hot Rate booking planned but it ruined the start of the holiday to have to beg and cajole for an extra bed which we have paid for and booked expecting, we didn’t book and agree to squash into two single beds.

GetHuman-oreizack did not yet indicate what Hotwire should do to make this right.

How GetHuman-oreizack fixed the problem

We are waiting for GetHuman-oreizack to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hotwire customer problems.
How Do I Cancel My Hotwire Reservation?How Do I Book a Flight for a Minor Traveling Alone on Hotwire?
Do you have a customer issue as well?
We can help you get Hotwire's attention and get better help faster. Tap below to get started.
Having Hotwire issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-oreizack
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1549 others
0 customers following this


GetHuman-oreizack started working on this issue
Aug 3rd, 2019 3:16pm
GetHuman-oreizack shared this issue with your circles on Google+
Aug 3rd, 2019 3:19pm
GetHuman-oreizack indicated the issue is not fixed yet.
Aug 6th, 2019 4:21pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies