I booked a hotel room in Pensacola, Florida according to your La Quinta Inn by Wyndham...

GetHuman2961339's customer service issue with Hotwire from May 2019

Help with my Hotwire issue
The issue in GetHuman2961339's own words
I booked a hotel room in Pensacola, Florida according to your La Quinta Inn by Wyndham Pensacola, for May **, **** - May **, ****, what a dump. The pictures posted online are far from true. The mold and mildew in the rooms cannot be healthy for any customer. When was the last time anyone actually posted current pictures? The spider webs on the outside of the hotel proves that there has not been any real maintenance done at this hotel. It is a real shame that the pictures are so deceiving. I have allergies and requesting a different room made no difference. How old are the pictures taken of this hotel? The bathtub was so disgusting I washed standing on a towel outside of the tub for fear contracting something. I have pictures to prove the how awful this hotel was. The air-conditioner ran and the mildew smell from it was horrible. I tried to change rooms and the next room was just as bad as the first. I can’t imagine why Hotwire would list this hotel regardless of the rating. Ratings is deceiving as well. The ratings for this hotel should non-existent. No one should experience this hotel and the price is ridicules and far from worth the price. Had I had an opportunity I would have looked for other accommodations but because I had not seen my brother and family for years I chose to stay to be near them so to not lose the opportunity to spend time with family. I cannot believe this hotel has the Wyndham name. This is far from Wyndham quality I have grown to know.

GetHuman2961339 did not yet indicate what Hotwire should do to make this right.

How GetHuman2961339 fixed the problem
This hotel needs to be renovated.
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Customer service issue
Reported by GetHuman2961339
May 21st, 2019 - 4 years ago
Seen by 7 customers so far
Similar issue to 1336 others
0 customers following this
Items needed
Itinerary number
Phone number
Email address
Billing address


GetHuman2961339 started working on this issue
May 21st, 2019 7:04pm
GetHuman2961339 confirmed the issue is fixed. Hooray!
May 21st, 2019 7:05pm

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