I booked a car for my daughter with my credit card, when she got to the desk, the Avis...

GetHuman-tamivt's complaint issue with Hotwire from March 2019

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The issue in GetHuman-tamivt's own words
I booked a car for my daughter with my credit card, when she got to the desk, the Avis woman informed her that they need the cardholder present when they get the car, that was reserved under HER name, not mine. There was no mention of this at the time of booking. We need a refund on the reservation, as we had to rent a car from Hertz instead. Also, the woman at the Avis desk was cruel and nasty to my daughter to the point of making her cry! What AWFUL CUSTOMER SERVICE!
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complaint issue
Reported by GetHuman-tamivt
Mar 26th, 2019 - 23d ago
I have an issue with Hotwire too
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Seen by 3 customers so far
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GetHuman-tamivt started working on this issue
Mar 26th 10:37pm