Good morning, last monday I made a booking (number **********) with you,, bealiving tha...

GetHuman1632033's customer service issue with Hotwire from November 2018

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The issue in GetHuman1632033's own words
Good morning, last monday I made a booking (number **********) with you,, bealiving that the publicity you were giving me was true, “HOT RATE *-START HOTEL **%OFF *** € *** € PER NIGHT”. My surprise was when I recived the information with the hotel name, as I know the hotel, and that the oficial price wasn*t the one it said in your website, it wasn*t even close. *I got in touch with the hotel to verify the kind of room you have reserved me and if the breakfast was included (in this hotel is usually included), and I confirmed that the room reserved is the standard one and the Price is defenetly not ***.*Thinking that the price could of changed because the bang holidays, I decided to look up the at the website, and I saw that the normal price was *** € per night. I got even more dissapointed when I saw that not only in the oficial website is cheaper, but in lots of different pages have offerts that includes the breakfast, and that I*ll have yo pay more as I booked it with you.**I hope that the information published in your website is an error as I can*t believe that such a serious company as you are, published information that is not real, so can you give me a solution (like the real **% off in the price of the room)*If you need any information about what I*m talking about I can give you screenshots about the information in your website, prices of the oficial web, disscounts in other websites… In all of the screenshots you can see the date and the hour so you can see that is the same document.*I*ll wait for any news so I can know who to react.*I would like to say sorry if you are not able to understand something, because my english is not really good.*P.D. my email is: *****@***.com*Regards. *Elsa
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Customer service issue
Reported by GetHuman1632033
Nov 26th, 2018 - 3 mons ago
I have an issue with Hotwire too
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Seen by 4 customers so far
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GetHuman1632033 started working on this issue
Nov 26th, 2018 10:02pm