Good day,**we have on **.** **** on hotwire for the night of **.**. - **.**. booked a h...

GetHuman1310550's customer service issue with Hotwire from October 2018

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The issue in GetHuman1310550's own words
Good day,**we have on **.** **** on hotwire for the night of **.**. - **.**. booked a hotel room at the Sleep Inn in Londonderry * USA. Price $ **.**.**Hotwire Confirmation *********Hotwire itinitary ************When we arrived at the hotel we were told at the front desk that due to a fire with currently taking place fire brigade (there were just several fire brigades on the spot in use) all in the last hours booked rooms were canceled by the hotel. The booked via hotwire room is not available for us.**We had to look for a new hotel for this night on our own initiative.**As we could not use the booked room without our own fault I expect a umedeede refund of the paid price on the booked credit card. Since it was not possible to spend the night from the hotel, no room rate can be charged.

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Customer service issue
Reported by GetHuman1310550
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 702 others
1 customer following this


GetHuman1310550 started working on this issue
Oct 10th, 2018 6:19pm