I used Hotwire to rent a car. The company was not listed at the airport. After waiting...

GetHuman-rlynnree's customer service issue with Hotwire from August 2018

Help with my Hotwire issue
The issue in GetHuman-rlynnree's own words
I used Hotwire to rent a car. The company was not listed at the airport. After waiting for ** Min for a random bus that dropped at a remove dark lot the shuttle never came and I had to make other arrangements due to being worried for my safety. I have had wonderful experiences with Hotwire in the past. This was the worst experience. Very scary. I flew from the east coast to the west cost. *I just want a refund.
GetHuman-rlynnree did not yet indicate what Hotwire should do to make this right.
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How GetHuman-rlynnree fixed the problem
I called Hotwire and told them what hapoened.
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Hotwire

Customer service issue
Reported by GetHuman-rlynnree
Aug 12th, 2018 - 7 mons ago
I have an issue with Hotwire too
Fixed
Seen by 9 customers so far
Similar issue to 532 others
0 customers following this
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Timeline
GetHuman-rlynnree started working on this issue
Aug 12th, 2018 2:11pm
GetHuman-rlynnree confirmed the issue is fixed. Hooray!
Aug 12th, 2018 3:19pm