I would like my money back of ***.**. I reserved a room at Heritage Inn Express in Chic...

GetHuman837216's customer service issue with Hotwire from June 2018

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The issue in GetHuman837216's own words
I would like my money back of ***.**. I reserved a room at Heritage Inn Express in Chico, CA. They cancelled my reservation when I went to check in, but I never got my room and did not stay the nights I reserved. I got a smoking room which I had to pay for. There was no manager and the person at the counter said I had to go through you for a refund. I tried to contact you and found only one number, which took me in circles regarding my reservation. I made the reservation on February **, **** to make sure we had a place to stay because I know it gets very busy at that time of year. We had registered for the Wildflower bike ride. I never received the two nights and the room I paid for April ** and **. Basically, I contracted for two nights at this hotel through you,and that contract was not fulfilled. *Itinerary * **************I would like my money back. Thank you. Loriann Rauh
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Hotwire

Customer service issue
Reported by GetHuman837216
Jun 30th, 2018 - a yr ago
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Timeline
GetHuman837216 started working on this issue
Jun 30th, 2018 6:34pm
GetHuman837216 indicated the issue is not fixed yet.
Jul 1st, 2018 1:49am