Hello,**I checked into my hotel today in Bruges, Belgium and it was absolutely inhabita...

GetHuman-thevpoet's customer service issue with Hotwire from June 2018

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The issue in GetHuman-thevpoet's own words
Hello,**I checked into my hotel today in Bruges, Belgium and it was absolutely inhabitable. It was dirty and had a horrific smell. After I spoke to the reception attendant, she told me that they were under renovations and that’s why the state of the hotel wasn’t up to par. **I had to leave and book another hotel because I could not stay there much less allow my senior mother to sleep in those conditions. **I am incredibly disappointed and disatisfied with this experience. **The Hotwire ad said it was a * star hotel and the reviews did not accurately dictate the current state of the hotel. **I would like to inquire how I may get a full refund as I have lost nearly $*** on a hotel I am not staying in. **Thank you for your help. **Hotel Hans Memling*********** Confirmation *number *Bruges, Belgium*Vanessa Rotondo

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Hotwire

Customer service issue
Reported by GetHuman-thevpoet
Jun 15th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 272 others
0 customers following this
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Timeline

GetHuman-thevpoet started working on this issue
Jun 15th, 2018 3:05pm
GetHuman-thevpoet indicated the issue is not fixed yet.
Jun 15th, 2018 4:31pm
GetHuman-thevpoet indicated the issue is not fixed yet.
Jun 19th, 2018 4:24pm
GetHuman-thevpoet indicated the issue is not fixed yet.
Jun 19th, 2018 4:25pm
GetHuman-thevpoet indicated the issue is not fixed yet.
Jun 19th, 2018 4:30pm
GetHuman-thevpoet indicated the issue is not fixed yet.
Jun 19th, 2018 4:30pm