My girlfriend and I booked a room through Hotwire and it was difficult for us to check...
GetHuman-swider's customer service issue with Hotwire from May 2018
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The issue in GetHuman-swider's own words
My girlfriend and I booked a room through Hotwire and it was difficult for us to check in because the reservation wasn’t in their computer so we lost quite a bit of downtime to relax. Also our electronic room keys were a total disaster, several times we had to go back and forth to the front desk because they wouldn’t work. When we finally got into the room is was not very clean and the floors were even worse having sticky stuff all over. Then the front desk employee had to help us to get the t.v. working. We asked to be moved to a different room but we were told no other rooms were available. I feel that Hotwire should credit us a free night somewhere. I really think it was a bad enough experience that we should get a free week of rooms but I’m sure Hotwire will be fair and quick with a solution that’s acceptable.
GetHuman-swider did not yet indicate what Hotwire should do to make this right.
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