I wanna file a dispute and claim on something i was charged for. My bank could remive t...

GetHuman6139544's customer service issue with Hotels.com from June 2021

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The issue in GetHuman6139544's own words
I wanna file a dispute and claim on something i was charged for. My bank could remive the charge because they are limited to what they can do so they told me to contact hotels.com. Basically i was in a room wth my girlfriend and it was a jetted tub sweet. And there was nasty black stuff coming out of the jets. I was on the phone for * hours tryna to contact the employees because they kept switching shifts and all of em gave me wrong information about when the manager was gonna be in so that i may talk to her. Me and my girlfriend had to clean the black stuff our own and the water still had black stuff shooting out the jets. The associates were being rude and insulting towards my gf and i. All they tried offering was **% off when i did i wasnt able to utilize the room i paid for which was *** or so.

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Hotels.com

Customer service issue
Reported by GetHuman6139544
Jun 2nd, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 2387 others
0 customers following this

Timeline

GetHuman6139544 started working on this issue
Jun 2nd 4:00pm