I called my hotel that I reserved at * AM and let them know that I wasn’t going to be c...

GetHuman-bcdrisco's customer service issue with Hotels.com from March 2021

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The issue in GetHuman-bcdrisco's own words
I called my hotel that I reserved at * AM and let them know that I wasn’t going to be checking in after we went to another part of town I checked in with in their time on their website before ** am she assured me that I wouldn’t be. Charged anything yet this morning I woke up to a $** charge on my account when I called her she said that I need to “pick it up with Hotels.com is their ****“ continue to cuss at me treating me horribly when I only tried to cancel my reservations and was still charged mind Then hung up on me two times before I can even talk to somebody her name is Julie she told me laughing go ahead and call hotels.com because I am the manager here if this is the kind of places that this is affiliated with I want no business at hotels.com but I also want my money back because I should not have been charged begin with I called within plenty of time

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Customer service issue
Reported by GetHuman-bcdrisco
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1856 others
0 customers following this


GetHuman-bcdrisco started working on this issue
Mar 20th, 2021 12:49am