My reservation with Hotels.com nr.*************. * nights in Toronto Booking February...

GetHuman-ctkcl's customer service issue with Hotels.com from June 2020

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I wanted to place my complaint at Hotels.com but I do not know how to realize it. Hotels.com is not easy to place a complaint. ... My reservation with Hotels.com nr.*************. * nights in Toronto Booking February **** travel June ****. Our flight was cancelled because of the Covid** and so we could not stay.On May * Booking sent a message promissing they would do their best to find a sultion. Mind you then I received a standard message asking are you going to stay or cancel your reservation Yes or NO stupid question impossible ta answer correctly. So I responded one time yes and one time no !! I ended up to contact the hotel. They sent me a voucher valid for one year. BUT it is valid BEFORE my booking date February !!! We are not going to drive around in the middle of WINTER. My problem with Hotels.com is that they did nothing. Therefor I shall never again do business with Hotels again. They are behind a thick wall no way to contact responsable people. Regards J.J.Clements

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Hotels.com

Customer service issue
Reported by GetHuman-ctkcl
Jun 10th, 2020 - 3 years ago
I have an issue with Hotels.com too
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Seen by 22 customers so far
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Timeline

GetHuman-ctkcl started working on this issue
Jun 10th, 2020 9:30am
GetHuman-ctkcl indicated the issue is not fixed yet.
Jun 10th, 2020 1:43pm
GetHuman-ctkcl indicated the issue is not fixed yet.
Jun 10th, 2020 1:46pm