My reservation with Hotels.com nr.*************. * nights in Toronto Booking February...

GetHuman-ctkcl's customer service issue with Hotels.com from June 2020

Help with my Hotels.com issue
First: share to improve GetHuman-ctkcl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ctkcl may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-ctkcl's own words
I wanted to place my complaint at Hotels.com but I do not know how to realize it. Hotels.com is not easy to place a complaint. ... My reservation with Hotels.com nr.*************. * nights in Toronto Booking February **** travel June ****. Our flight was cancelled because of the Covid** and so we could not stay.On May * Booking sent a message promissing they would do their best to find a sultion. Mind you then I received a standard message asking are you going to stay or cancel your reservation Yes or NO stupid question impossible ta answer correctly. So I responded one time yes and one time no !! I ended up to contact the hotel. They sent me a voucher valid for one year. BUT it is valid BEFORE my booking date February !!! We are not going to drive around in the middle of WINTER. My problem with Hotels.com is that they did nothing. Therefor I shall never again do business with Hotels again. They are behind a thick wall no way to contact responsable people. Regards J.J.Clements

GetHuman-ctkcl did not yet indicate what Hotels.com should do to make this right.

How GetHuman-ctkcl fixed the problem

We are waiting for GetHuman-ctkcl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman-ctkcl
Jun 10th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2720 others
0 customers following this

Timeline

GetHuman-ctkcl started working on this issue
Jun 10th, 2020 9:30am
GetHuman-ctkcl indicated the issue is not fixed yet.
Jun 10th, 2020 1:43pm
GetHuman-ctkcl indicated the issue is not fixed yet.
Jun 10th, 2020 1:46pm