I need a refund on my hotel reservations because of age (** and **) and health (heart issues) of my traveling colleague. Our flights were cancelled because of the pandemic and our tours were canceled so we have no way to get there and no reason to go.

GetHuman4663259's Cancel a Reservation issue with Hotels.com from April 2020

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The issue in GetHuman4663259's own words
Cancel my hotel reservations. ... I sent in an email yesterday about a refund for my hotel reservations in Germany, France and Belgium. I included all of my confirmation numbers and details of my reservations. I said I would like a refund but the email would not go through because it said " I had not told you what I wanted". I very plainly did. What should I do?*I will include the text of yesterday's email again.*My name is Clifford Brett Stell – Phone – *** – *** – **** – Email – *****@***.com*My former teaching colleague and I had planned a two week trip to Germany, France, and Belgium to visit the WWI and WWII sites across those regions. Because of the Coronavirus situation and our age (** and **) and medical conditions, we have had to cancel that trip. (I just had open heart surgery last June and my colleague had a small stroke about * years ago.) Our airline tickets have been cancelled and all of our tours in the region have been cancelled so there is no way for us to get there and nothing to do once we arrive! As a result, we would like to cancel all of our hotel reservations for our trip.*We realize that we reserved no refund rooms, but I hope under the present situation the hotels will understand and that can be waived for us. We plan to do our trip once a vaccine has been developed for Coronavirus and hope to stay in the same hotels as we travel. At this point we obviously do not know when that will happen, so a refund of all charges to my credit card would be greatly appreciated.*The Confirmation numbers, reservation dates, and hotels are listed below:*************** – May * – * – Intercity Hotel Nurnberg – Nuremberg, Germany*************** – May * – ** – *Hotel Central – Brussels, Belgium*************** – May ** – ** – Aparthotel Adagio Caen Centre – Caen, France*************** – May ** – ** – The Originals City Hotel Le Bristol – Reims, France*************** – May ** - ** – Best Western Plus Monopole Metropole – Strasbourg, France*************** – May ** – ** – Townhouse Hotel- Frankfurt, Germany*Thank you so much for your help with this matter. I know you are very busy handling situations like mine and I thank you for your hard work and service during this time of great worry and confusion.*Have a great day!*Brett Stell
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Hotels.com

Hotels
Cancel a Reservation issue
Reported by GetHuman4663259
Apr 17th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2591 others
0 customers following this

Timeline

GetHuman4663259 started working on this issue
Apr 17th 10:52pm

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