this was a scam* see message below and I want e-mail last week andI have not yet receiv...

GetHuman-radhapil's customer service issue with Hotels.com from May 2019

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The issue in GetHuman-radhapil's own words
this was a scam* see message below and I want e-mail last week andI have not yet received feedback*Anusha called hotels.com to see if they could change hotels. A lady answered said her name is Christina, she asked for their confirmation numbers and pulled up all their information, and told them they need to buy a voucher for hotels.com worth one night’s stay cancellation fee for all their bookings $*** and she will send them the location of the shop. She kept calling them back to see if they were at the shop etc and gave them her direct line.*It was a scam and the lady said the server was down etc after they bought the voucher.*I called hotels.com last night and they said that all calls are recorded they told me they are investigating these cases so they need to sort this out they also told me they will liaise with Anusha’s bank she needs to report the case and the bank will contact hotels.com where they will confirm they are aware of these things happening.**The confirmation numbers are below*****************************************************
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Hotels.com

Customer service issue
Reported by GetHuman-radhapil
May 10th, 2019 - 2 mons ago
I have an issue with Hotels.com too
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Seen by 3 customers so far
Similar issue to 1369 others
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GetHuman-radhapil started working on this issue
May 10th 10:17am