I just checked into the hotel called marand spa in Bauang and first of all the woman at...

GetHuman1666691's customer service issue with Hotels.com from December 2018

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The issue in GetHuman1666691's own words
I just checked into the hotel called marand spa in Bauang and first of all the woman at reception asked what age my girlfriends daughter was I told them that she is * years of age she then said I had to pay extra for her as well. * I said that I booked deluxe twin room because she was coming with us and it says on the website up to maximum * people so I refused and unfortunately had to put my girlfriends daughter on a bus home to vigan and that’s a * hour journey from here as well *To tell you the truth she is a nasty ***** the worst receptionist I’ve been lucky enough to encounter her name is Angeline * I have booked at least ** hotels from yourselves most of them being this year but never have I been told to pay again for something that I had already paid for so wanting to know what happens now as I am far from happy and her father isn’t going to be too happy sending a * year old child home on a bus but sorry I have principals and I just refused to pay for her demands as I had already paid for the room I’ve only ever had one problem with you in ** bookings with you so far but that was resolved easily and the staff were professional about it it was in July in Sofia when my friend couldn’t gain entry to his room imagine that was here in the phillipines she would have me out sleeping on the street also when I finally got into the room just myself and girlfriend the television wasn’t working and seemed like ***** stains on the blanket as well which they cleaned immediately can you advise me what to do next as the minute I get back to the uk I will be seeking legal advice on this as it’s yourselved I booked it through my phone does not work abroad or I would have called you immediately from the reception desk thanks
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Hotels.com

Customer service issue
Reported by GetHuman1666691
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman1666691 started working on this issue
Dec 1st, 2018 9:33am