Shame on You

GetHuman1528794's customer service issue with Hotels.com from November 2018

15 views | 446 similar | 0 following
Help with my Hotels.com issue
Next: our robot will wait on hold for GetHuman1528794 to get a Hotels.com rep on the line!
Always use the GetHuman Phone to call Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1528794's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1528794 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1528794's own words
Receive Compensation or the very least an Apology ... My name is Deborah Blanchette I booked * rooms at circus hotel Conformation ************** for a very special occasion my daughter's **th bday. The ONLY reason I booked this hotel is her favorite place is the main Attraction AdventureDome. Upon check in when I tried to purchase wristbands for all day pass was I informed that it was closed for * days maintenance. The day we arrived. NO WHERE ON YOUR WEBSITE THE HOTELS WEBSITE WAS THERE ANY MENTION OF ADVENTUREDOME CLOSED. In fact guest services didn't even know. Had I KNOWN I NEVER would of booked rooms there I wanted my daughters bday to be a memorable one and it was when I had to tell her that it was closed. and the look on her face and the tears I'll never forget. Shame on your company and MGM for not posting this anywhere, not even a sign in front lobby. I am a single mom who had been saving $ for this trip for months. I asked for the manager who blamed Expedia for not informing me. It was by far the most hurtful, disappointing, and downright cruel thing I've ever experienced. They hotel didn't care, I'm not a high roller, I don't count. But my child does. I am disgusted. I will be posting this on Facebook, Hotel.com reviews, Trip Advisor to never ever use your company or affiliates to book a Room anywhere.along with what ever reply if any I receive from you.
That the ONLY reason I chose to stay at Circus Circus was because of a very special occasion, My daughters **th birthday, and her favorite place in all Las Vegas, NV (where we live) is ADVENTUREDOME. Which was closed for maintenance the day we arrived and the next four days. NO where on any website, Hotel lobby, not even guest services were aware of this. It wasn't until I went to purchase all day passes that I was informed of the closure.
I contacted your company, MGM corp. and no seems the slightest sympathy for this truly unfair, inexcusable occurrence. I was offered $** off my next booking through Hotels.com which I made very clear I will never use again. Now I know I am nobody. I am not going to put you out of business. But I will use every possible means of social media to tell my experience and how I was treated in hopes that no other Mother has to disappoint her child because of big shot corporations such as Hotels.com Expedia, MGM that have no conscience but the almighty dollar. I will keep posting everyday, every week, Every month maybe enough people will listen and next time they book a Hotel It will not be through your company.
This was my *nd time booking through your site. I stayed at Excalibur back in July which was amazing. This is why I chose to use your company again
Working on it. Posting Facebook *st, Trip Advisory, then every social media available and even local news*Why should I be the one trying to fix this issue??????
How GetHuman1528794 fixed the problem

We are waiting for GetHuman1528794 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1528794 fixes it.
This email address isn't valid

Hotels.com

Recent booking and stay at Hotel, using Hotels.com
Customer service issue
Reported by GetHuman1528794
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 446 others
0 customers following this

Timeline

GetHuman1528794 started working on this issue
Nov 9th, 2018 11:01am