The Reservation Manager * The General Manager*Hotels.com**Dear Sir * Maam,**Thank you f...
GetHuman1160563's customer service issue with Hotels.com from September 2018
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The issue in GetHuman1160563's own words
The Reservation Manager * The General Manager*Hotels.com**Dear Sir * Maam,**Thank you for the telephone conversation today September **th, ****. **I am Mr. Graham Balman, the Father of Luke Balman (reservation Number ************). I have gifted Luke Balman a once-in-a-life-time opportunity to journey to Thailand and have the privilege to stay at the most beautiful hotel Kalima Resort & Spa . **Luke balman is to check in : Sunday October *th, ****.*Luke Balman is to check out : Sunday October **th, ****.**I know this reservation is made through the Hotel.com website. I know that this booking has terms & conditions, according to discounted terms. I do not wish to suffer prejudice because I have made use of this internet based reservation facility. **My communication to you this morning is to request compassion and understanding. My family, with Luke, have experienced an unfortunate circumstance of loss. This experience has had a negative impact on Luke. We believe Luke is unable to travel on those dates. We are consulting with the Doctor, who will offer medical advice on the situation this afternoon, Tuesday September **th, ****.**Please, I appeal to you, the Management, is you could grant Luke Balman and us his family, an opportunity to postpone the check in date and check out date for Luke’s visit to you?**My communication to you today is not for a cancellation, but rather for a postponement of the dates. Subject to your availability.**Your compassion, consideration, understanding and kindness to my request will be held in the highest regard. Your decision will assist us all as a family to recover from an unfortunate event, and give time to rebook dates that are to your conditions. **We may even be able to travel at a later date together as a complete family of four (*) to visit you together with Luke, to make this postponement agreement worth your while. **Thanking you for your consideration.**Sincere regards,**Graham Balman.
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