Dear Sirs and madams, **I have booked via hotels.com on ***June with booking no...

GetHuman1001832's customer service issue with Hotels.com from August 2018

13 views
 | 
265 similar
 | 
0 following
Help with my Hotels.com issue
First: share to improve GetHuman1001832's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1001832 to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1001832 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1001832's own words
Dear Sirs and madams, **I have booked via hotels.com on ***June with booking no ************ at HG Cozy hotel N* * at Osaka. Payment confirmation mail fm hotel. com has received but I could not locate this booking in my “manage my booking” confirmed booking list ? Pls check if that’s really confirmed.**Besides, I have separately recd a mail fm the hotel asking me to uploaded the passport to their on line checkin. But no message has recevoved up to now from the host for the key pick up as we can arrive Osaka at ** pm, the key pick up counter at Osaka will be closed. We are asking them how’s the arrangement but no reply up to now. We are deemed*Very disappointed on the respons. Pls*Help to check with the hotel as it’s approaching the checkin time. Thanks**Booking name: Lam Mei Leung
GetHuman1001832 did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman1001832 fixed the problem
We are waiting for GetHuman1001832 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1001832 fixes it.
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman1001832
Aug 16th, 2018 - a yr ago
I have an issue with Hotels.com too
Not resolved
Seen by 13 customers so far
Similar issue to 265 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1001832 started working on this issue
Aug 16th, 2018 9:50pm