Honeywell Customer Service Issues

Good afternoon, I am a Colombian Air Force Senior Cadet currently working on my graduation project titled "Feasibility Study for the Implementation of PBN Procedures in the Colombian Air Force Academy Aerodrome." As part of my project, I am conducting a market study on the costs associated with implementing necessary equipment such as GPS, GNSS, FMS, Inertial Systems, VOR/VOR receivers, DME/DME, DME/DME/INRS. My request is for you to provide me with information regarding the list of equipment and their respective prices to incorporate this data into my project. Thank you for your assistance.

We have been experiencing issues with our Honeywell Pro Series thermostat for the past 6 months. The "Cool On" light keeps flashing, even after turning off the thermostat for 10 minutes with the breakers still on. The air conditioner works initially, but after 5-10 minutes, it shuts off again with the same flashing light. We live in government housing for low-income families and cannot switch to a different thermostat brand. Our air filter is new, and the entire AC unit, including the thermostat, was replaced in February. We are seeking assistance with this ongoing problem as it is very hot in Florida, and we have three children, including a 10-month-old baby boy. Any guidance or a possible remote diagnostic test from a technician would be greatly appreciated. Thank you for your help and support. Our location is Clear Pond Estates in Cocoa, Florida.

I recently had a technician come out to repair the heating system in my home. They brought a wireless thermostat kit YTH6320R1001 as a replacement part since they could not find the board for my model THM5421C, as it was discontinued. The technician only replaced the control unit, not the whole system, by transferring the new board into the old casing. The serial number on the controller board is [redacted][redacted]. They did not replace the thermostat/controller for the temperature control as they stated the current one was better. This was all done under a home warranty claim on a new house. Just looking for confirmation that this approach is accurate as it seems unusual.

I currently have a Lyric RCH9300WF5005 thermostat connected to our heat pump system. The thermostat has been maintaining a temperature of 70 degrees for the past three days. Previously, there were issues with the temperature dropping to 62 degrees during specific times. Despite setting the thermostat to 70 degrees and disabling night recognition, our house has been heated to 75 degrees for the past three days. When attempting to adjust the temperature using the app, it briefly indicates emergency heating is in use, even though the set temperature remains at 70 degrees. I have already replaced the battery, but the issue persists. How can I regain control over the thermostat's settings?

We recently bought a RTH6360 thermostat for our shop to keep it warm during the weekends. We're having trouble getting it to function correctly with our Modine gas infrared heater. Our previous thermostat worked without any issues. We have two wires from the heater running down to the thermostat wall mount. After researching, we connected the Hot wire to the R terminal and the other wire to the W terminal. However, upon powering it up, the heater stays on at full capacity and we can't turn it off regardless of the thermostat settings. We're unsure if the wiring is correct and if the default factory parameters are set right. We've had various people, including engineers and machinists, look at the manual, wiring, and settings without success. We've tried two thermostats with the same outcome and believe the issue may not be with the heater as it seems to be working fine. Any advice would be highly appreciated.

I have owned a Honeywell Thermostat with a remote wireless sensor for approximately five years. Lately, the remote sensor, model C7089R1013, has been experiencing communication issues, especially during cold nights, even after replacing its Lithium batteries and cleaning the contacts. Our unit doesn't connect to the internet but communicates directly with the thermostat. I have attempted different locations without improvement. Is there an updated version of this product? Could factors like dimmer switches in the house be interfering with the signal? Before purchasing a replacement sensor, I would like to know if any troubleshooting steps are worth trying. Will the new sensor require configuration, or is it a matter of inserting batteries and starting to operate?

I recently had a new Honeywell HE250A1005 humidifier installed on my Carrier furnace operating in "on demand" mode. However, the constant running of the furnace fan all night is a concern. I suspect the "Water saving" feature is not providing enough water to the filter, leaving it dry and unable to generate humidity. While the water-saving feature aims to conserve water, it is leading to increased electricity usage and strain on the fan motor. I am exploring options such as a water valve that can deliver more water or a controller board that regulates water flow more effectively. The humidifier's efficiency is compromised by the lack of water in the filter, hindering its ability to add humidity to the air. How can I ensure the filter receives an adequate water supply? Please share your insights with me at [redacted]

I recently bought a Honeywell HE240 humidifier from Sylvane, but after 6 weeks, the differential pressure switch stopped working, causing the unit to malfunction. I reached out to Honeywell's customer support, who directed me to Sylvane. However, Sylvane's warranty only covers the product for 30 days and advised me to contact Honeywell directly. When I spoke to Honeywell's technical team, they referred me to the Customer Care department. Unfortunately, Honeywell does not replace individual parts like the pressure switch, so a whole new unit is necessary. Despite multiple attempts, I have been unable to reach anyone in the Customer Care department over the phone to discuss replacing the unit.

Regarding Case #[redacted]1, I bought a Honeywell HE*** humidifier from Sylvane. The humidifier was working fine, but after * weeks, the differential pressure switch failed, rendering the unit inoperable. I reached out to Honeywell customer support, who directed me to Sylvane. Sylvane mentioned their warranty only covers the product for ** days and advised me to contact Honeywell directly. When I spoke to Honeywell tech reps, they instructed me to reach out to Honeywell Customer Care, stating they do not replace individual parts like the pressure switch, necessitating a replacement of the entire unit. I attempted to contact the Customer Care department, but only reached voicemail. I am seeking assistance in replacing the unit.

I am having trouble connecting the Honeywell thermostat to the internet. This is our second unit. The first one connected but didn't work correctly. Our HVAC technician visited four times and we spoke with customer service several times before determining it was faulty and returning it. This new unit won't connect to the internet despite trying for over an hour. We have restarted the modem and router and compared network settings. The old thermostat works fine, but we need the flexibility of adjusting it remotely since we don't have a set schedule. We are frustrated and really want this thermostat to work.

I am seeking assistance with a Honeywell HDCGN0000V2 ACUIX Wide Dynamic Day/Night 35x NTSC PTZ camera. I have been unable to find any information online regarding the wiring and cables for this specific model. The camera features an Ethernet port, and I am unsure if it is solely for upgrading device software or if it is used for connecting to PoE and my network. There does not seem to be a place for video or Cat 5/6 cables. The camera has switches to set the address and baud, as well as a plug labeled J6 with slots 1-6. Additionally, there is a J1 plug for power with pins for 24 volts and earth ground. I am unsure about the purpose of the J2 slot with only two pins. If I need to create a cable for this camera, where should the wires be connected? Any guidance would be greatly appreciated as I am close to giving up on this.

I purchased a Honeywell model RTH6360D thermostat for my condo apartment, which has a system that uses the same in-unit machines for both heating and air conditioning. The building-wide system circulates hot water for heat during the winter, and cold water for cooling during the summer. Each condo owner controls the temperature in their unit with individual thermostats. I have 5 machines in my apartment and need to replace the thermostat for one of them. I'm wondering if the RTH6360D will work in this system.

I had a Thermostat Wi-Fi VisionPRO [redacted] (TH8321WF1001) installed two years ago for my heat pump/air exchanger/LP furnace system. Recently, despite setting the thermostat to cool, only the fan and air exchanger are running, and the heat pump isn't activating. The house temperature is at 78°F while I set it to 68°F. I've checked the breaker, and it's fine. The thermostat's Wi-Fi signal strength is good. However, I've noticed that some options from last year, like temporary hold and permanent hold schedules, are missing. Even though I've been following the manual, it's strange that my thermostat is now labeled as non-programmable. The equipment status indicates that Heat Pump Cool stage 1 is on, but the heat pump doesn't seem to be engaging effectively.

Dear Honeywell, As new customers, we are thrilled with our zone system for our children's bedrooms and the entrance hall landing. Our heating and cooling company, McCoy's Heating and Cooling, recommended your system when we updated our duct work in our custom home. The zone system has proved invaluable in maintaining a consistent temperature in our high-ceiling entrance hall with large windows. Our children love having their own thermostats. After 14 months, the wireless control board and adapter lost power and had to be replaced by McCoy's. I understand the Wireless Zoning System has a five-year warranty, but I seek clarification regarding labor charges for replacing the faulty parts. While my bill from McCoy's stated it was covered under manufacturer warranty, I was charged $[redacted]. I have shared my positive experience with friends and family and hope for clarity on the warranty coverage to avoid unexpected charges in the future. Thank you, Denise B. [redacted] [redacted]

I contacted to order a replacement arm and the light cover globe. The person who answered didn't seem knowledgeable. After providing my information, I was informed I'd have to wait 24 to 48 hours for a callback. I plan to leave a negative review about the poor customer service experience. It doesn't matter how they contact me because I doubt I'll receive better service elsewhere. Since 3:26, I've been using GetHuman, which initially indicated a four-hour wait. However, after more than four hours, it still shows a four-hour wait. I spelled out the numbers as Honeywell replaced them with stars.

Are there sales representatives that visit neighborhoods after 5 pm on Saturdays? A representative in uniform with an ID card came to my door, but I had trouble understanding him. He inquired about vehicles in my yard, but I was not interested and found his approach off-putting. I wanted recommendations, but his visit left me feeling offended. I am planning to contact my elderly relatives, who are also your customers, and this encounter has left me feeling wary about your company's approach.

My CM921 thermostat is not communicating with the receiver, and I am unable to turn off the heating. The screen display has been unreadable for the past two years, shortly after installation. Could you please assist with the following: 1. Urgently turning off the heating. 2. Do I need to replace the screen? If so, with what, as the CM921 might not be available anymore? Do I require a new receiver as well? Kindly consider replacing the faulty screen unit. It is frustrating to have the heating stuck on when I intended to test it and cannot switch it off. Thank you for your assistance. Best regards, N.

I recently installed a Honeywell Smart Thermostat RTH 6500WF, and I've noticed that it's causing my high-efficiency furnace to run approximately every 20 minutes for a 5-minute cycle. The internal temperature never drops below the set point, indicating that the thermostat is triggering the system with only a degree or less difference from the desired temperature, unlike my old thermostat which had a 2-3 degree gap before activating. Running the furnace three times per hour for only 5 minutes each time seems inefficient and potentially costly. I'm looking to adjust the settings to allow for a 2-3 degree temperature variance before the system starts, or if there's an alternative solution to reduce the frequency of furnace cycles.

I have a Honeywell 52-inch ceiling fan Model AC-[redacted](HCF-[redacted])"PP" manufactured in March [redacted]. I discovered that the remote, Model UC-[redacted], is not working and tried a new one, only to realize the receiver is built into the fan and not placed under the ceiling housing as expected. A local fan store employee suggested contacting you to find out if the receiver can be replaced and how to proceed. Thank you. - George D.

I bought a Honeywell Carbon Monoxide Alarm Model #C8600A1000 in October [redacted] and kept up with replacing the batteries as needed. Yesterday evening (12.29.19), I heard chirping from the alarm. I replaced the battery and reset the alarm, but the red LED flashed twice and the horn beeped twice every thirty (30) seconds, indicating the alarm needed to be replaced. The tag on the alarm says it should last until October [redacted], which is still more than 1 year and 10 months away. Why do I need to replace it so soon? Thank you. - Ady Elarde